Return Policy

Policy Overview

Zelmaronkhit provides delivery services for packages. This Return Policy outlines procedures for returns, refunds, and service cancellations related to our delivery services.

This policy applies to all delivery services provided by Zelmaronkhit. By using our services, you agree to the terms outlined in this policy.

Service Cancellation

You may cancel a delivery service before the courier picks up your package. Cancellations made after pickup may be subject to fees. Contact Zelmaronkhit as soon as possible to cancel a scheduled delivery.

Cancellation Process

To cancel a service, contact us via phone or email. Provide your order number and cancellation request. We will confirm the cancellation and any applicable fees.

Cancellation Fees

Cancellations made before package pickup are free of charge. Cancellations after pickup may incur a fee based on the distance traveled and time invested by our courier.

Refund Policy

Refunds for delivery services are available in the following circumstances:

• If Zelmaronkhit fails to complete the delivery as agreed
• If you cancel before package pickup
• If we make an error in service provision
• If your package is damaged while in our care
• If your package is lost while in our care

Refund Processing

Refunds will be processed within 5-10 business days to the original payment method. Processing times may vary depending on your payment provider.

Package Return Services

Zelmaronkhit offers return delivery services. If you need to return a package, contact us to arrange return delivery. Standard return delivery fees apply.

Booking a Return

Contact us with details about the package you wish to return, including the original delivery address and the return destination. We will provide a quote and schedule the return delivery.

Damaged or Lost Packages

If a package is damaged or lost while in our care, Zelmaronkhit will investigate and provide compensation according to our insurance coverage. Contact us immediately if you believe your package was damaged or lost.

Reporting Damage or Loss

Report any damage or loss within 48 hours of delivery. Provide photos if possible and a detailed description of the issue. We will investigate and respond within 5 business days.

Compensation

Compensation is provided according to our insurance coverage limits and the value of the package. We will work with you to resolve the issue fairly and promptly.

Dispute Resolution

If you have concerns about a delivery service, contact Zelmaronkhit within 48 hours of delivery completion. We will work with you to resolve any issues fairly and promptly.

Resolution Process

Our team will review your concern, investigate the matter, and provide a resolution within 5-10 business days. We are committed to resolving all disputes fairly.

Contact Information

For questions about returns, refunds, or to initiate a return, contact Zelmaronkhit: